Refund Policy

Minutes are sold as a one-time pack of 60 minutes for $4.99, valid 365 days. There is no subscription and nothing renews. You hear a free 30-second preview of your own file before you pay, and you see the exact minutes a file needs before you confirm.

Minutes returned automatically, once

• You cancel a task while it is still queued, before it reaches the AI service.
• A task fails before the AI service starts (for example the service refuses it or the upload expires).

Returned minutes go back to the pack they came from. If that pack expired while the task ran, they come back as a separate batch that lasts 24 hours. Each task is returned at most once, however many notifications arrive.

Minutes not returned automatically

• The AI service has started processing. A running task cannot be cancelled, because the processing has already been paid for.
• You do not like the sound. Please judge the free preview first; it uses the same model and settings as the full file.
• You deleted the result or it expired after 24 hours.
• You uploaded the wrong file or one with no speech in it.

Re-downloading the WAV, redoing the video export or re-selecting the original video never cost minutes.

When something went wrong on our side

If the AI service ran but we could not save your result, we keep trying to recover that same result. We do not ask you to pay again and we do not re-run the task automatically. If it cannot be recovered, we review that one task and decide within 24 hours; where the fault is ours, the minutes are returned.

Money refunds

We review a cash refund for these cases:

• Unused pack, within 14 days. You bought a pack, have not used any minutes from it, and ask within 14 days of purchase. If you live where a statutory withdrawal right applies, you can use it in the same way. Using minutes starts the service and ends this right for the minutes used.
• Duplicate or wrong charge. You were charged twice, or after you cancelled, or by a payment error.
• A fault we cannot fix. A technical problem that stops the service from working on your file and that we have not fixed within 30 days of receiving the details you sent us.

Usually not refunded: a pack with minutes already used, a change of mind after using the service, expectations of quality or features we did not promise, an output that matches the preview you heard, and accounts closed for breaking the Terms.

How to ask

1. Email support@removebackgroundnoise.org from the address on your account.
2. Include the date of purchase, the order or receipt reference, the task page link if the request concerns a task, and what went wrong.

We reply within 2 business days and decide within 7 business days. Approved refunds go back to the original payment method; your bank or payment processor sets how long they take to appear, usually 5 to 10 business days.

Disputes and chargebacks

Please write to us first; most problems are fixed faster that way. You can still contact your bank or payment provider about a charge. If a chargeback is opened, we may pause the account while it is resolved.

Contact

support@removebackgroundnoise.org